Terms and Conditions of Service


By these terms and conditions, AS2M Pty Ltd are agreeing to offer, and you are agreeing to

accept, the removalist services(“the Services”) as detailed in your quote/application

submitted to you by us under the terms and conditions set out herein.


In accepting the Services, you are agreeing to comply with, and carry out all obligations set

out in, our terms and conditions herein and those on our website https://www.as2m.com.au


Ownership of Goods


By entering into this agreement, you guarantee that:

  1. The goods being removed are your property, or goods belong to you and are free of

       any legal charges

  2.  You have full authorization from the owner or person/s having legal interest in them

        to enter into this agreement and you have made the owner fully aware of these terms

        and conditions prior to entering into this agreement and that they have agreed too


Postponement or Cancellation of Services


Postponement or cancellation of this agreement, we reserve the right to charge you a

reasonable postponement or cancellation fee according to how much notice is given as a

set out below.  “Working days” refer to normal “Work days” from Monday to Friday, excludes

weekends and Public Holidays.

 1.  36 hours prior to relocation $140.00

 2.  24 hours prior to relocation $280.00


Payment Terms


  1. In executing these Terms and Conditions, you agree to the payment of the price provided for the Service(s) (the ’Service Price’) Service Prices displayed are in Australian dollars and include GST where applicable.  Service Prices are subject to change.  We reserve the right to correct any errors.


   2. Unless agreed by us in writing, there is certain work that is not included in the

       Service(s) and we will not carry out such work.  You can find a list of such work in the Do’s               and Don’ts checklist, please request a copy at enquiries@as2m.com.au


  3.  For payment of the Service provided, we accept Bank Transfers made payable to AS2M PTY 

       LTD.  Cash is also accepted but not a preference.  All payments must be made on the

       completion of AS2M Pty Ltd’s service to you, however, we do reserve the right to request an

       initial deposit to confirm your booking.  It is your responsibility to ensure you have enough to

       pay the Removalist at the end of your move.  At no time are you to withhold any part of the

       Service Price.  If payment is not made in full in this situation, the unloading of goods will not

       start until such time the full payment is made.  If any dispute arises on the payment amount

       and cannot be resolved at the time, we reserve the right to refuse to unload the goods until

       the time full payment is made.  We reserve the right to charge the payment through your

       nominated credit card on completion of the job or any time during the job.


  4. In the event we are unable to contact you in relation to the Service before, during or whilst   

      providing the Service, using the contact details you have provided, after having made

      reasonable attempts, we will reject your purchase and/or cease providing the Service to you.

 5.  Third Party Payment:  If a third party is instructed to make payment on your behalf, if

       payment is not made in 14 days of the date we set out.  You agree to pay the charges.

 6.  Default Charges.  We reserve the right to charge interest for payments outstanding from You

       to Us for more than 30 days. 

Outstanding Payments

If payments are not received by you for your stored goods, and after providing three months

notice we are entitled to require you to remove your goods from our custody and pay all

money due to us.  If you fail to pay all outstanding amounts due to us, we may sell or

dispose of some or all of the goods without further notice.  The cost of the sale or disposal

will be charged to you.  The net proceeds will be credited to your account and any eventual

surplus will be paid to you without interest.  If the full amount due is not received, we may

seek to recover the balance from you.


Toll Roads


There will be an extra charge when passing through any Tollway and you will be charged for

the same, unless otherwise stated in writing.



Verbal or threatening will not be tolerated.  If the driver or removalists are forced to leave the

job because of verbal or any other abuse from you or your authorized representative, you

will still be liable to pay in full.


Electronic Signature


Any electronic signature will be deemed an original and enforceable signature.


Limited Liability


We limit our liability for any loss and damage for certain factors which are beyond our

control.  We encourage you to review our Terms and Conditions on our website

https://as2m.com.au for further information.  Regarding our limited liability.




AS2M Pty Ltd services comes equipped with Public Liability Insurance.  But it is your

responsibility to arrange adequate insurance to cover the goods submitted for removal

transit and/or your premises against an Accidental physical loss or damage or the deliberate

act of a third party.  If you require insurance cover for your move, please call Carts on 1300 880 253 or (03) 9887 3560 and one of their friendly consultants will assist with your insurance.  If you have your own Insurance Provider who can assist with transit Insurance and queries please refer to their advice.



We ask all our valued clients to examine their goods on delivery and note any items which

may be subject to a claim.  Claims must be notified immediately to the removalist in charge

onsite or to the office in writing within 24 hours of the relocation date.  You are required to

provide details by emailing enquiries@as2m.com.au within 24 hours of the move date.


It is the responsibility of the client to report all damages to the removalists on site or the

office within 24 hours of the service date, as there will be no way to confirm the claim

that the damage was caused by us.


During the service, your representative must be onsite at all times.  A written claim or

confirmation should include as much information known, the nature and extent of loss or

damage, the value of the items and the cost of repairs.


No-Damage Guarantee


We will repair any damages caused during relocation to a maximum amount of $500.00.

Meaning any damages caused by AS2M Pty Ltd removalists to your goods will be repaired

up to a maximum of $500.00 per relocation.




1.  Claim quotes must be approved by AS2M Pty Ltd

2.  You must be onsite at all times during the loading and unloading of your goods

3.  The following are excluded from AS2M Pty Ltd’s guarantee: furniture made

     from particle board, pianos, glass items, owner packed items in boxes, stone and

     concrete items, pot plants and marble

4.  External damage not cause by AS2M Pty Ltd staff, and items lifted or moved that will

     most likely cause damage.  Consultation and agreeance with client prior to moving

     will be made.

5.  You must sign off and pay the full amount due for your move before AS2M Pty Ltd

     staff leave your premises.

     We will only be liable for loss or damage resulting from Our negligence, and in any

     event that liability will be limited to $500.00 in respect of all Goods moved or stored

     under this agreement (whichever is lesser).


Loss or damage


 Australian Consumer Law. Except where the Services are required by You for the

     purposes of a business, trade, profession or occupation in which You are engaged,

     this agreement will be subject to the guarantees set out in sections 60, 61 and 62 of

     the Australian Consumer Law (as enacted as Schedule 2 of the Competition and

     Consumer Act 2010) being, in particular, a guarantee that the Services will be

     rendered with due care and skill, and the following conditions of this clause 8 will apply.

Exclusions.  We will not be liable for any loss or damage nor any delay which results

     from any cause beyond Our control, including any loss or damage occurring in the

     course of the provision of Ancillary Services by Third Party Providers.

 Damage to Goods – Packaging. If the Goods sustain damage by reason of

     defective or inadequate packing or unpacking, and the packing or unpacking (as the

     case may be) was not undertaken by Us or one of our Subcontractors. We will not be


Damage to Goods – Inherent Risk. Certain goods (including electrical and mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal.


Do you have any concerns or complaints?

Any concerns regarding our compliance under the Privacy Act or this Privacy Pol

icy can be emailed to enquiries@as2m.com.au.  AS2M Pty Ltd will view and consider your complaint through our internal complaints resolution process and we will try to respond with a decision within 10 business days, being Monday to Friday.